Client agrees units are non-returnable. In the event client receives effective units of products in the event client receives defective units of Products, client shall provide evidence of such defects to Distributor for approval, identifying the type of defect and number of defective units. If Distributor agrees that such units are defective, Distributor will provide further written instruction to client regarding the disposition of such defective units. If Distributor requests that Client destroys the defective units, Client shall destroy the defective product in compliance with all applicable laws and shall provide Distributor with written proof of such destruction. Any Product returns by Client or by Client's customers, or Product recalls, shall be otherwise processed in accordance with the Return Material Authorization
'("RMA") procedures set forth.
RETURN MATERIAL AUTHORIZATION (RMA) POLICY
Client shall not return any units, lots or batches of Product to Distributor without (i) receiving Distributor's prior written authorization (or such authorization as otherwise expressly permitted by this Agreement), and (ii) Distributor's receipt from Client of the RMA number for the applicable returned Product.
Absent Distributor's written approval, RMA numbers shall only be authorized in the following
circumstances:
- Client must provide the following information before an MA is issued:
- Proof of purchase, including purchase order, and resale to customer(s)
- Product SKU number and description
- Product lot/batch number(s)
- Quantity that Client is requesting authorization for. Full quantities cannot be returned (e.g., for an alleged batch or lot failure) unless Distributor authorizes a recall or market
withdrawal. A sample may be returned for testing. Reason for return request. Include as much detail as possible. Include pictures of Product defect if feasible.
Shipment and Packaging of Returns:
- All MA returns must be shipped CIF, freight prepaid. COD shipments will not be accepted unless authorized upon issuance of the MA in writing.
- All returns must clearly identify the RMA number on the outside of the package. All RMA documentation provided herein should be returned with the package.
- Distributor will refuse any return of items that do not meet these requirements.
- Distributor is not responsible for lost or damaged shipments.
- All MA materials must be sent via traceable means, including shipment tracking numbers.
Return Privileges
- RMAs will not be issued for expiring or expired Product. Distributor is not responsible for Client inventory management. If Client's cannot sell Product during its shelf life, client should refrain from ordering it.
- Product that cannot be resold in current packaging may be subject to a reasonable reclamation/disposal fee if no Product defects are found.
- Credit will only be issued for Products determined to be defective and under Vendor's standard warranty, after a full inspection of all returned material. Modifications or other changes made to the Product (including without limitation repackaging, dilution or mixing) will void any warranty.
- RMA numbers will be valid for 30 days after the date of issue.
- Material that has been processed or converted by Client or the end user will not be authorized for return unless approved in writing by Distributor.
- No deductions can be taken prior to issuance of sales credit.
- Defective Products will be replaced, or sales credit issued. There will be no cash refunds.